Refund policy

Try-On at Delivery

We offer a Try-On at Door service for your convenience.

Upon delivery, you may try on your items for up to 5 minutes while the courier is present. If you are not satisfied with your order, you may return it immediately to the courier and only pay the applicable shipping fee.

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Returns & Exchanges After Delivery

If you are not completely satisfied with your purchase after receiving your order, you may request a return or exchange within 3 days of delivery.

To be eligible for  return, items must be:

* Unworn
* Undamaged
* In their original condition

Items that show signs of wear, damage, or misuse cannot be returned or exchanged.

To initiate a return or exchange, please contact us through:

* Instagram Direct Message (DM)
* Email: thefind.eg@gmail.com

Customers are responsible for all shipping costs associated with returns and exchanges.

Once your request is approved and the item is received and inspected, please allow up to 5 business days for us to process your return or exchange.

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Refunds

Approved refunds will be issued via Instapay. Refund processing may take up to 5 business days after the returned item has been received and approved.

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Sale & Discounted Items

Items purchased during sales, promotions, or with discounts are final sale and cannot be returned or exchanged.